Starting Pay Rate: $18-$20 Per Hour

Responsibilities:

1. Client Relations:

• Serve as a primary point of contact for catering inquiries, providing prompt and professional responses to client requests via phone, email, or in-person meetings.
•  Consult with clients to understand their needs, preferences, and budgetary requirements, offering tailored catering solutions and menu suggestions.
• Build and maintain strong relationships with customers and internal teams to ensure seamless communication and collaboration.

2. Hands-on Order Coordination & Execution:

• Coordinate all aspects of catering orders, including menu selection, pricing, payment collection, scheduling, and fulfilment.
• Work closely with kitchen staff and department managers to ensure timely delivery of food and beverages, adhering to quality and presentation standards.
• Ensure each order is 100% completed before departing for delivery or pickup.
• Address any issues or concerns that arise during production, exhausting all resources in providing timely solutions and ensuring client satisfaction.

3. Administrative Duties:

• Maintain accurate records of catering bookings, payments, and client communications using our CRM system.
• Prepare and distribute catering quotes, orders, and invoices, following company policies and procedures.
• Assist with inventory management, including ordering supplies and monitoring stock levels to meet demand.
• Support the catering manager with various projects such as cost control analysis, recipe specifications, implementation of quality assurance procedures.

4. Marketing and Sales Support:

•  Provide input on marketing campaigns and sales strategies based on market trends and customer feedback.

Employee Benefits:

10% employee discount at Miles Farmers Market (excluding alcohol)

Medical, Dental, Vision Insurance

401k with company match up to $2500 per year

Short Term Disability

We are CLOSED New Years Day, Easter Sunday, Thanksgiving Day, and Christmas Day- These are paid holidays.

5 Days of PTO after 1 year of employment

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid training
Vision insurance

Shift:
Day shift
Morning shift

Experience:
Catering or Hospitality Management: 1 year (Preferred)
License/Certification:
Driver’s License (Required)
Ability to Commute:

Solon, OH 44139 (Required)
Work Location: In person

Qualifications:

• Previous experience in catering, menu planning, or hospitality management is highly desirable.
• Possess a genuine interest in food, cultural cuisines, dietary restrictions, allergies.
• Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software. Ability to learn new procedures.
• Ability to lift and carry items weighing up to 50 pounds.
• ServeSafe certification or food handlers permit a plus but not required.
• Previous training or a degree in Hospitality Management, Business Administration, or related field would be very helpful, but is not necessary.

Requirements:

• Employees are required to wear MFM issued uniform shirt/sweatshirt
• Valid driver’s license- May be required to drive MFM vehicles to deliver orders.
• Flexibility to work 8-10 hour shifts between 8:00am and 6:00pm, including weekends. NO LATE NIGHTS
• You WILL be required to work in the days leading up to the 4 major holidays. Coverage for other holidays and weekends will be divided between the catering team.

Fill out the application below and email it, along with your resume or personal summary to catering@milesfarmersmarket.com.