What are your hours?

Catering orders can be picked up at Miles Farmers Market every day from 9:00 AM to 5:30 PM, Monday through Sunday.

Deliveries are available Monday through Saturday from 7:30 AM to 2:00 PM, subject to availability.

Our catering coordinators accept orders 7 days a week 9:00 AM to 4:00 PM. They are looking forward to connecting with you to discuss your catering needs. It is best to place your order over the phone or by email. If you would like to speak with a catering coordinator in person, please call or email to schedule an appointment.

We require a minimum of 48 hours’ lead time for catering orders.

What information will I need to provide?

*****CLICK HERE TO SUBMIT THE DETAILS OF YOUR CATERING ORDER*****

MENU ORDER DETAILS:

If you have questions about our menu items, or if you are unsure of how much food to order for your group, then our catering coordinator will talk you through the details and make recommendations for your success.

She will then prepare a quote that will include all of the above information, along with pricing, and send it to you via email or text message. You are welcome to request changes until you are ready to approve the order. When you’re ready to approve the order, you will be prompted to enter your credit card information for the required full payment in advance.

How do I pay for my order?

It is Miles Farmers Market policy to require a 100% deposit on a quote before confirming a catering order.

The catering coordinator will send you a quote for approval via email or text message. You can then make your payment by entering your credit card information through our secure online payment system. Alternatively, you can call the office to provide your credit card details over the phone.

What is the Processing Fee?

A 5% processing fee will be applied to all catering orders. This fee covers credit card processing and administrative costs and is non-refundable.

Last Minute Requests

We require a minimum of 48 hours to process and produce all catering orders to ensure quality and availability. Last-minute requests are not guaranteed, but if we can accommodate them, a rush charge equal to 20% of the total order will apply. This fee is intended for rare exceptions where orders can be fulfilled on short notice.

To avoid rush fees and ensure availability, we strongly recommend placing orders well in advance. Thank you for your understanding as we strive to provide the highest quality service for every order.

When and where do you deliver?

• There is a $100 minimum requirement for delivery, not including the delivery fee.
• We offer delivery Monday- Saturday from 7:30am-2:00pm, subject to our availability.
• Our delivery locations are within Lake, Cuyahoga, Geauga, Portage, and Summit counties. Delivery fees range from $15- $30.

What if need to make changes or cancel my order?

• Our policy is to limit any changes to 3 days prior to your event, but we understand that sometimes unexpected things happen. We will try to accommodate last-minute increases whenever possible. Together, we’ll review which menu items we might be able to increase and recommend other items to supplement those that we can’t.
• For orders Tuesday-Saturday, you may cancel your order up until 10am the day before your scheduled pickup/delivery. For Sunday and Monday orders, you may cancel your order up until 10am on the Friday before. We charge 50% of the total charge for any cancellation after the 10:00am cut-off.

When and where do I pick up my order?

• Pickups are available Monday through Sunday during Miles Farmers Market Hours: 9:00am-5:30pm. Please note that the store closes promptly at 6:00pm, so plan to pick up your order no later than 5:30pm.
• Park your car in one of the regular spaces in our parking lot. Come inside and go to the head cashier’s desk for customer service. Provide your name and advise that you are picking up a catering order. The cashier will page our team to bring your order up front to you. Since the order is already paid for, you will just need to sign the invoice. We will assist you in taking your order to parcel pick up so you can retrieve your vehicle and pull around for load out.

Catering Pickup/Disposal Policy

All catering orders are prepared with care and are expected to be picked up on the scheduled date to ensure optimal freshness and quality. Please review our policy regarding late pickups and food storage:

1. Pickup Date and Time

• Clients are responsible for picking up their catering order at the scheduled date and time. If you cannot pick up your order on time, please contact us as soon as possible to discuss alternative arrangements within our grace period.

2. Grace Period for Late Pickup

• We will hold your order for a maximum of 4 days beyond the original pickup date. After 4 days, we cannot guarantee food quality or safety, and your order will be disposed of in accordance with health and safety regulations.

3. Communication and Additional Contact Attempts

• If your order is not picked up on the scheduled date, our team will make three attempts to contact you within the 4-day grace period via the contact information provided at the time of order. These attempts may include phone calls, text messages, and/or emails to ensure you are aware of your order’s status.

4. Refunds

• No refunds will be provided for orders that are not picked up within the scheduled time or grace period, as our team has allocated time and resources to prepare your order.

5. Responsibility and Acknowledgment

• By placing an order, you acknowledge and accept responsibility for picking up your order by the scheduled date. We appreciate your understanding and cooperation to ensure the quality of your catering experience.

How is the food going to be presented?

Our platters are presented on clear plastic trays. Cold salads are packed in black bowls, with clear lids, with plastic tongs and serving spoons.

Hot foods are packaged in full size and ½ size foil pans and stacked in cardboard carrying boxes for transport.

Serving utensils like large spoons, tongs, and pie cutters are complimentary upon request.

Personal utensils are not included, however we can provide individual service setups (heavy duty plastic plate, fork, knife, napkin) for $1.50 each.

Is your food served at room temperature or hot?

• Many of our menu items are designed to be served at room temperature.
• We do not provide chafing dish/burner setups at this time.
• If you would like to rent an insulated hot box to keep food hot before service, there is a $25 rental fee per box, and a refundable $200 deposit for each box. Boxes must be returned by 12:00pm the next day. There is an additional $100 fee if you require our team to come back and retrieve the box(es).